CUSTOMER CARE

Customer Care - Queen the Label

 

TERMS & CONDITIONS - WHAT IS YOUR RETURNS POLICY?

  • Clothing items must be returned within 30 days of receiving your order.
  • Clothing must new, be unworn and unwashed, in it’s original packaging and must have all tags attached.

Queen the Label clothing returns are posted at customer’s own cost, except for faulty goods. Please retain your registered postage receipt, all returns and exchange’s require an email to orders@likeaqueen.com.au to help us fast track your return too Queen The Label.

 

HOW LONG DO I HAVE TO RETURN AN ITEM?
All returns must be returned with 30 days of received

 

HOW MUCH DOES IT COST TO RETURN AN ITEM?
Returns are posted at your own cost. We use and recommend registered mail for your return . We are not liable for lost return postage.

All returns require a return slip to be filled in and return with your clothing item.

 

CAN I EXCHANGE AN ITEM?
Yes we exchange your wrong size/style via store credit. Simply fill in your return slip with the exchange clothing item required. You will receive a email when you replacement clothing item is shipped and we will pay for the postage on the exchange item too you.

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, but on occasions it may take up to 4 business days for your return to be processed after you have returned your item(s) to us. Banks take 1-7 days to process credited refunds, your will receive an email from Team Queen as soon as your refund has been processed. If you have not been received a refund email within 4 business days of the tracking arrival please email us at orders@likeaqueen.com.au and we will follow through with your request. Please email in with your order number - LAQ# and postage details - Tracking # (information on your Post Office receipt ) to assist in your return.

 

HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your return has been received by our Queen returns team you will receive an email notification. You will then also receive an email from us to say your exchange/refund has been processed. We are committed to updating our customers throughout the returns process. You will receive notification via email of the refund including Pay Pal notice if your shopped with Pay Pal. Please note it can take 1-5 working days for the payment to show in your account, depending on the account issuer banking arrangements.

 

Poor quality / Faulty
Please provide details regarding the quality or fault, you will then be contacted by our Queen Team and may be provided with a return label.

Once we receive your item, we will post you another free of charge, exact size and colour item will be sent. We will pay for postage back to us at Queen the Label too, this will be credited to your account upon processing of your clothing item.

 

Incorrect item received
We may ask for photographs. This will need to be emailed to us at orders@likeaqueen.com.au along with order number and return number. We will credit back the cost of postage to us upon approved return.

As soon as return item is processed your replacement item we will issued and email notification will accompany tracking email for shipment sent.

 

Parcel damaged on arrival
We may ask for photographs, please note all Queen the Label are sent via registered mail. Please email orders@likeaqueen.com.au with photo's of damaged parcel to fasten the returns process.

We may ask you to return your item a new order will be dispatched .We will credit back the cost of postage to us upon approved return.

 

Others (Please specify in additional notes)
Example - Item never Arrived


We understand that sometimes there are issues outside the norm, so use this option and provide a detailed description for review by our Team Queen. Please check the tracking on your parcel, we send all Queen the Label Items via registered mail, if you are not home for signed delivery often the Item is at your local post office awaiting your pick-up.

All Returns for Exchange or Refund need a return slip included in your parcel along with an email to orders@likeaqueen.com.au to lodge your return.

Please send your clothing item back via registered mail too;

Queen the Label - Returns
19/74 Thomsons Road
Keilor Park, VIC 3042
Australia

Like a Queen